Privacy Policy

1. Introduction

Bioscharge Ltd ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and place orders for Viveva Wellness supplements.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website.

2. Information We Collect

2.1 Information You Provide

We collect the following personal data when you place an order or contact us:

• Name: Your full name as provided in order forms
• Phone Number: To confirm orders and arrange delivery
• Email Address: For order confirmations and support correspondence
• Delivery Address: To deliver your order
• Message Content: If you contact us via our contact form or email

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain technical information:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website URL

2.3 Cookies

We use cookies to enhance your browsing experience. See our Cookie Policy for detailed information.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfil your order and provide customer support
• Consent: For marketing communications (with your explicit opt-in)
• Legal Obligation: To comply with UK and GDPR requirements
• Legitimate Interest: To improve our services and website security

4. How We Use Your Information

We use the personal data we collect for the following purposes:

• Processing and fulfilling your orders
• Contacting you to confirm orders and provide updates
• Delivering products via courier services
• Responding to your inquiries and providing customer support
• Sending transactional emails (order confirmations, delivery tracking)
• Improving website functionality and user experience
• Complying with legal and regulatory obligations
• Preventing fraud and ensuring website security

5. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Courier Partners: Your name, phone number, and address are shared with delivery services to fulfil your order
• Service Providers: Third parties who assist with email, hosting, or website analytics
• Legal Authorities: When required by law or to protect our legal rights

6. Data Retention

We retain your personal data for as long as necessary to:

• Fulfil your order and provide customer support
• Comply with legal and tax obligations (typically 6 years)
• Respond to disputes or complaints

After this period, we securely delete your data unless we are legally required to retain it.

7. Your Rights

Under UK GDPR and data protection law, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate information
• Right to Erasure: Request deletion of your data (where applicable)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to certain types of processing
• Right to Lodge a Complaint: Contact the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at info@bioscharge.world with "Data Request" in the subject line.

8. Information Commissioner's Office (ICO)

If you believe we have violated your data protection rights, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ICO Contact Details:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom
Telephone: 0303 123 1113
Website: www.ico.org.uk

9. Data Security

We implement industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. International Data Transfers

Your data is primarily stored and processed in the United Kingdom. If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place in accordance with UK GDPR.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. Please review their privacy policies before providing any information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our data protection practices, please contact us:

Bioscharge Ltd
14 Clerkenwell Green
London EC1R 0DP
United Kingdom
Email: info@bioscharge.world
Phone: +44 20 3807 2846
Hours: Monday-Friday, 09:00-17:00 GMT